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Inside a Small Group Training Gym That Packed 200 Members Into 1,700 Sq Ft
How Greg Morrone built a gym community and member retention without adding a single square foot.
What's up, Gym World?
Most gym owners running small group training gyms chase square footage. More space, more equipment, more room to grow, but Greg Morrone did the opposite.
His gym, The FIT Lab in Hoboken, NJ, sits on 2,300 square feet, and once you account for the weird, amoeba-shaped footprint, only about 1,600-1,700 of that is actually usable.
And yet, 13 years in, Greg is approaching 200 members.
Watch the full interview below, or keep reading for how he did it.
A hospitality guy in a gym owner's body
Before Fit Lab, Greg spent years in the nightlife industry. He also took a business course at the French Culinary Institute, taught by Cornell professors, back when he was flirting with culinary school.
It shaped how he thinks about the member experience.

His take: high-end hospitality is nearly impossible to fully replicate in a gym. Someone eats at a nice restaurant once a decade; however, they're in your gym two or three times a week. You'd love to roll out the red carpet every single time, but at scale, that becomes a logistics problem instead of a delight.
💬 Mark Fisher Fitness ran into this exact issue trying to throw a mini birthday party for every member. Easy at 50 members. Brutal at 500. Do it for one person and not another, and you've created resentment instead of goodwill.
So instead of trying to manufacture magic moments at scale, Greg built something steadier: a model where every member gets seen, every time, by name.
The small group training model behind The FIT Lab's success
Fit Lab runs on what Greg calls a PT-first approach, and he's upfront that most fitness consultants would tell you not to do it.
Here's how it works:
New members complete six one-on-one sessions before ever stepping into a small-group class. It's priced at $400, deliberately matched dollar-for-dollar to what eight small group sessions would cost.

That six-session runway gives coaches:
Time to build a real rapport with a new member
A chance to build detailed notes on movement, goals, and limitations
A running start once that person joins a small group, so nobody feels lost on day one
💬 Since rolling out this "fast-track" version of the offer in mid-April, Greg has signed up 28 new people and converted 25 of them. At that pace, he says he'll be at capacity by October.
Pricing PT and small group at the same rate removes the price jump that normally creates friction between an intro offer and the real membership. If someone can't afford the $400 onboarding, Greg already knows they're not a long-term fit.
It's a small mechanical fix, but it's part of why Fit Lab can run at its current membership level. Every member who joins a small group already knows the coaches, the format, and what's expected of them. Nothing about the small-group experience has to be "figured out" in real time, which is what lets Greg keep classes tight and personal rather than loose and chaotic.
Small group training coaches who stick around for a decade
A gym is only as successful as its coaches, and Fit Lab's coaching staff has been remarkably stable.
💬 In an industry where coach burnout and turnover are the norm, four years is often considered a long tenure.
Greg's explanation is simple: he pays for it. Fit Lab runs on a 6% rent factor, well below what he says other scaling New Jersey gym owners are willing to pay (some as high as 20%). Where Greg is stingy on real estate, he's generous on payroll.
Coaches are paid hourly and per head for small groups, not the flat rate you'll see at many gyms. It's a structure that rewards experienced coaches for filling rooms, not just showing up.
That trade-off is exactly why Greg is cautious about opening a second location.
More space means more rent, more debt service, and a payroll structure he'd have to fight harder to protect. For now, he's choosing to stay dense rather than dilute what's working.
How The FIT Lab built a gym community with small group training
Ask Greg what he's most proud of, and he doesn't lead with revenue or member count.
He points to Fit Lab's 13th-anniversary party and admits it gets him a little choked up.
Nobody searches "gym with nice members."
People search for weight-loss, strength-training, and gyms near them.
Community doesn't show up in the SEO.

But Greg thinks the pendulum is swinging back toward in-person connection anyway.
Run clubs are booming. Hyrox is filling gyms with people who show up in pairs, not because the workout is unique, but because it's something to do together.
💬 About half of Fit Lab's members are parents with high-stress jobs in Manhattan. Their time at the gym is often the only unstructured social window in their week. Greg keeps ESPN on the TV so a tired dad can catch five minutes of SportsCenter, and makes sure there are a few friendly faces around to talk to. Small stuff. It adds up.
Letting the members do the marketing
Fit Lab still runs paid Meta ads, though Greg admits they don't always justify the cost on their own. What's actually driving growth is closer to word of mouth: people searching Google while already motivated to work out, and finding roughly 250 testimonials across platforms (185-190 of them on Google Business alone).

💬 Greg will tell prospects on a consult call, "I'm going to gush about my gym and my team, but don't take it from me, read the testimonials." He'd rather let members' words do the selling than his own.
TL;DR
The FIT Lab isn't growing by adding square footage. It's growing by:
Running a PT-first onboarding model that gets members results-ready before they hit a small group
Paying coaches enough to keep them for a decade or more, even at the cost of a leaner real estate footprint
Treating gym community as something to protect, not something to advertise
Letting nearly 200 members' worth of testimonials do the marketing his ads can't
Opening a gym is an amazing accomplishment, but creating a strong community that continues to grow your business is no small feat.
Don't hesitate to invest in your coaches and members because there's a big payoff in the long run.
cheers,
j